At CTS Recruitment Limited (company number 03107637), your privacy matters and our privacy policy demonstrate how we process your personal data.
We are committed to protecting the privacy of our candidates, clients, and users of our website.
We want to provide a safe and secure user experience. We will ensure that the information you submit to us, or which we collect, via various channels (including our website, through written correspondence (including e-mail), conversations or meetings with our consultants, or
at our offices or website), is only used for the purposes set out in this Privacy Policy.
Through this Privacy Policy, we aim to inform you about the types of personal data we collect, the purposes for which we use the data and how the data is managed. We aim to satisfy the obligation of transparency under the UK GDPR and any other laws that may be applicable.
Protecting your personal data is our priority. This privacy policy explains our processes and protects personal data about:
Candidates who register with us for roles that we are managing for other employers and roles at CTS Recruitment Limited, or through our website, job boards, social media sites or other sources.
Prospective candidates,
Business contacts at our clients and suppliers; and
Users of our websites.
It also tells you about your privacy rights, including your right to object to our processing. If you
would like to contact us, please see the “How to contact us” section of this policy.
When you register with us as a candidate to provide work finding services to you, you provide and we process your personal data, including but not limited to your name, contact details and information from your CV, current benefits, and your expectations for future roles. Where permitted by law, we may also collect information relating to your health (for example, disability information for reasonable work adjustment purposes), diversity information, including race, ethnic origin, sexual orientation and religion (for equal opportunity monitoring purposes) as well as details of any unspent criminal convictions where required by a client or by us if you apply for a role with us.
If you use our website, click on links in emails we send to you, open or forward them, or sign up to receive job alerts or other content from us, we also collect personal data from those interactions.
We also obtain personal data about you from third parties, including:
Referees – when you are offered a job.
Former employers – to confirm dates of employment.
Educational institutions – to check your academic qualifications.
The Disclosure and Barring Service – if we need to obtain details of unspent criminal convictions (where appropriate).
Credit reference agencies – if we need to check your financial standing.
Publicly available sources such as LinkedIn and social media sites to enhance the information we hold about you, to help us find more suitable roles for you.
Clients to whom we have provided your CV and who have engaged with you as part of a job application or who have given feedback on your CV.
Disclosure and Barring Service checks (where appropriate).
We collect personal data about you, including your name and contact details and professional biographical details obtained from publicly available sources such as LinkedIn and social media sites, so that we can contact you if we think you may be interested in our work-finding services at a future date. We may also obtain your personal data through another candidate or an employer who recommends you as a contact.
We collect your contact details and data relating to your function or position to establish commercial relationships with your company.
We collect personal data such as your IP address and other data about your device which we need to provide our online content to you. We also collect data about your engagement with our website, such as the pages you view. If you contact us, we will also collect information about your enquiry. We use cookies and similar technologies to collect a lot of this information, and our cookie policy tells you more about this.
We collect personal data such as your name, job title and contact details. We also process personal data about what communications we have had with you, including whether you have opened or forwarded any emails, newsletters, or other content we have sent to you. We also process feedback that you provide about our candidates.
If you provide information to us about a candidate (for example, if you confirm a candidate has worked with you or if you provide a reference), then we will obtain your details from the candidate and we will keep a record of the personal data that you provide to us about that candidate.
We process personal data about you from public domain sources such as LinkedIn and social networking sites or because you were a delegate at one of our events, or at an event where the event organiser is permitted to share delegate details with us.
We typically collect your name and contact details as a business contact for your
organisation.
In some cases, it will be necessary for you to provide personal data to us for us to work together. If you do not provide us with the personal data we ask for, we may not be able to provide you with our services.
We use your personal data to:
Provide you with work finding services.
Communicate with you.
Enable you to upload your CV and apply for jobs.
Personalise your experience by creating a candidate profile.
Enable us to monitor equality and diversity.
Provide you with interviewing and salary advice and
Send you direct marketing for the purposes of informing you about job opportunities, industry reports and insights, events, promotions and competitions, and other content in accordance
with your marketing choices.
We use your personal data to:
Determine if you may be interested in our services and how we can assist you.
To contact you and find out if you are interested in our services.
We use your personal data to:
Improve and personalise your experience when you use our website or apps; and
Personalise advertising you receive from us.
We use your personal data:
To provide recruitment services to you.
To communicate with you.
To get feedback from you on our services through client satisfaction surveys, to improve our services and to develop new services.
To maintain our business relationship with you.
To answer your enquiries when you contact us.
To fulfil contractual obligations to you.
To establish, exercise or defend legal claims; and
For direct marketing purposes.
We use your personal data:
To communicate with you.
To maintain our business relationship with you.
To answer your enquiries when you contact us.
To fulfil contractual obligations to you.
To establish, exercise or defend legal claims; and
For direct marketing purposes.
You can unsubscribe from receiving marketing communications from us, using the unsubscribe methods contained in communications we send to you or by contacting us. We have also established a marketing preference centre where you can view and make decisions about your marketing preferences and opt out of receiving marketing from us at any time.
Under the UK GDPR, we rely on the following legal grounds to process your personal data:
Performing a contract – where, to perform our obligations under a contract with you or to take steps at your request to enter a contract with us, we must process your personal data.
Compliance with a legal obligation – where we need to process your personal data to comply with legal or regulatory obligations.
Our legitimate interests or those of a third party – including:
Providing our services to you.
Responding to your requests and enquiries (the legitimate interest of the Companies in this case is to maintain a constant and updated communication with clients and candidates, which is part of any commercial relationship).
Optimising the performance of our website and user experience.
Informing you about our services (job opportunities, industry reports and insights, events, promotions, and competitions), the legitimate interest of CTS Recruitment is to inform clients and candidates about similar services and products.
Ensuring that our operations are conducted in an efficient manner.
Providing satisfaction surveys of our services; and
Contacting prospective business clients to establish commercial relationships with them (the legitimate interest of CTS Recruitment is to maintain relations of any kind with the company where the contact person works).
We have performed a legitimate interest assessment to confirm that our interests are not overridden by your interests or fundamental rights and freedoms. You can ask for this assessment using the contact details below.
Consent In some circumstances, we will ask for your consent to process your personal data in a particular way – particularly to manage your marketing preferences or when we run talent trends surveys. For example, if you register for a job, we will offer you the possibility of registering for similar job alerts. To the extent that we are processing your personal data based on your consent, you have the right to withdraw your consent at any time. Please contact us if you would like to withdraw your consent.
We do not make decisions based solely on automated data processing; there is always human intervention before a decision is made.
We draw up two types of profiles based on the candidates’ personal data:
Job Match is a tool available on our website for candidates to upload their CVs. Matched to your skills, career aspirations and re-sume information, the tool helps us to recommend jobs that match your aspirations and skills. However, this profiling does not re-strict or exclude access to other jobs or positions.
We use an analysis tool powered by semantic search technology (a type of Artificial Intelligence) that allows us to intelligently search and filter CVs from our database. By entering relevant keywords such as years of experience or field of practice into this tool, all uploaded CVs are then analysed, and a pool of candidates is provided by matching the keywords in the candidates’ CVs and ranking the candidates according to their suitability for the job. We use it to make our recruitment processes more efficient, by being able to better match candidates to more suitable jobs. As explained above, there is always a recruiter checking this process, so there are no automated decisions.
If you are a candidate, we share your personal data with clients who have vacancies for jobs in which you are interested.We also share your personal data and, where necessary, special category data with third
party service providers who perform services and functions on our behalf, such as:
Conducting employment reference checks.
Conducting qualification checks.
Conducting criminal conviction checks (as required).
Verifying details you have provided from third party sources.
Conducting psychometric evaluations or skills tests.
Hosting personal data for us.
Providing professional advice to us.
Providing data analytics to us
Administering surveys or competitions on our behalf.
Assisting us to communicate with you; and
Providing research and mailing house or other direct marketing services.
We contractually require minimum standards of confidentiality and data protection from our
third-party service providers. Please kindly note, CTS Recruitment Limited only supplies services in the United Kingdom.
In addition, we may disclose your personal data:
If we are legally required to do so.
To law enforcement agencies, regulators, or other government officials; and
To the new business owners and their advisers in the event of a re-organisation, merger, sale, joint venture, assignment, or other transfer or disposition of all or any part of our business.
We have implemented and maintain appropriate technical and organisational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Only authorised personnel and third-party service providers are provided with access to personal data on a need-to-know basis, and these employees and service providers are contractually obliged to treat this information as confidential.
We will keep your personal data for as long as we need to fulfil the purpose we collected it for, which may be an ongoing purpose. For example, if you are a candidate, we will retain your personal data for the duration of our business relationship with you and beyond, as we often support candidates with job placements over many years and potentially throughout their
careers.
We keep some personal data for longer than others. To determine the appropriate retention period for personal data, we consider factors such as the purposes for which we process your personal data, including any legal, regulatory, accounting and reporting obligations, the nature and amount of personal data that we hold about you, and the potential risk of harm to you from unauthorised use or disclosure of your personal data.
Where we process your personal data for direct marketing purposes, we will do so until you ask us to stop, and for a brief period after this (to allow us to implement your request). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely, so that we can respect your request.
You have several rights under UK and EU data protection laws. These rights include the right to ask us for a copy of your personal data, to correct, delete or restrict processing of your personal data; to obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this data to another controller.
In addition, you can object to the processing of your personal data in some circumstances (in particular, where we do not have to process your personal data to meet a contractual or other legal requirement, or where we are using the data for direct marketing).
These rights may be limited, for example, if complying with your request would reveal
personal data about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests for keeping. We will inform you of any relevant exemptions we are relying on when we respond to your request.
To exercise your rights, or to withdraw your consent to processing, or to unsubscribe from receiving marketing communications from us, you can:
Email our Data Protection Officer, Stuart Rowley at stuart@ctsrecruitment.co.uk or write to:
Mr Stuart Rowley
Data Protection Officer
CTS Recruitment Limited
256 High Street
Waltham Cross
Hertfordshire, EN8 7DZ.
If you have any questions about our privacy policy, or about our processing of your personal data, or to make a complaint, you can email our Data Protection Officer, Stuart Rowley at:
stuart@ctsrecruitment.co.uk or write to us at:
Mr Stuart Rowley
Data Protection Officer
CTS Recruitment Limited
256 High Street
Waltham Cross
Hertfordshire, EN8 7DZ.
If you have unresolved concerns, and you live or work in the UK or believe that a personal data
breach happened in the UK, you have the right to complain to the UK Information
Commissioner’s Office who can be contacted at:
Telephone: 0303 123 11113
Website: https://ico.org.uk/concerns/
Post:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
We may change this privacy policy at any time. If we do so, we will post updates on this site.
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